Terms and Conditions for Man and Van Hounslow

These Terms and Conditions apply to all bookings made with Man And Van Hounslow and set out the basis on which removal, transport, delivery, collection, and related services are provided. By confirming a booking, the customer agrees to be bound by these terms, together with any written quotation, booking confirmation, or service notes issued before the job begins. For clarity, references to man and van Hounslow, Hounslow man and van, van removals, and removal van services all refer to the same service offering described in this document.

These terms are intended to create a fair and practical framework for the provision of services. They apply whether the work involves single-item transport, small removals, furniture delivery, light commercial moves, or general collection and delivery work. In these terms, the words we, us, and our refer to the service provider, while you and your refer to the customer or any person acting on the customer's behalf.

Nothing in these terms affects your statutory rights as a consumer where applicable. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue in full force. We may update these terms from time to time, and the version in force at the time of booking will apply to that booking unless otherwise agreed in writing.

Booking Process

All bookings for Man And Van Hounslow services are subject to availability and acceptance by us. A booking request may be made by phone, email, online form, or another agreed method. When requesting a quote, you must provide accurate information about the items, access conditions, collection and delivery locations, floor levels, parking restrictions, timing requirements, and any special handling needs. Any quotation given is based on the information supplied at the time and may be revised if the actual job differs materially from the details provided.

A booking is only confirmed when we have accepted the job and, where required, received a deposit, card authorisation, or written confirmation from you. We reserve the right to refuse a booking at our discretion, including where the job is unsafe, unlawful, or outside the scope of our service. If you ask us to transport goods that appear prohibited, hazardous, excessively heavy, or unsuitable for a standard man with a van service, we may decline the item or cancel the booking without liability.

You are responsible for ensuring that the load description is complete and truthful. This includes whether items are fragile, valuable, dismantled, oversized, or require more than one operative. If extra time, labour, vehicle size, or equipment is needed because of incomplete information, additional charges may apply. Where possible, we will tell you in advance if the booking needs to be adjusted, but we may make reasonable operational decisions on the day to complete the work safely and efficiently.

Payments and Charges

Payment terms for van removals in Hounslow will be set out in the quotation or booking confirmation. Unless otherwise agreed, payment is due immediately on completion of the service. We may require full payment in advance for certain jobs, or a deposit to secure the booking. Accepted payment methods may include bank transfer, card payment, cash, or another method agreed before the job starts. Any bank charges, failed payment fees, or chargeback-related costs caused by your payment provider may be recovered from you where lawful.

All quotes are based on the job details supplied and may be calculated by time, distance, number of items, van size, manpower, waiting time, parking, congestion, tolls, or other agreed factors. If the work exceeds the booked time or scope, additional fees may be added. This may happen where access is delayed, items are not ready, lifts are unavailable, a second trip is needed, or the amount of property to be moved is greater than expected. Any additional costs will be explained as soon as reasonably possible.

We may charge for waiting time if we are delayed due to circumstances beyond our control, including late access, incomplete packing, or changes to the agreed schedule. If you fail to make payment when due, we may suspend future services, retain possession of goods where permitted by law, or take reasonable steps to recover sums owed. In the event of a pricing dispute, you should raise the matter promptly so it can be reviewed against the original booking details and any agreed changes.

Cancellations, Amendments, and Delays

You may cancel or amend a booking by giving us notice as early as possible. Cancellations made within a reasonable period before the job date may incur no charge, but late cancellations, same-day cancellations, or repeated rescheduling may result in a fee to cover lost time and allocated resources. If a deposit has been paid, it may be retained in full or in part where the booking is cancelled after work has been reserved for you, unless a different arrangement was agreed in writing.

We may cancel or reschedule a booking if necessary for operational, safety, legal, or weather-related reasons, or if the vehicle, crew, or route becomes unavailable. If we cancel without fault on your part, we will refund any sums paid for the cancelled service, subject to any non-recoverable third-party costs already incurred with your consent. We are not responsible for delays caused by traffic, road closures, severe weather, or events outside our reasonable control, although we will use reasonable efforts to keep you informed.

Where a delay is caused by your actions or by conditions at the collection or delivery address, we may adjust the booking time, charge waiting fees, or rebook the service at a later date. If you are not present at the arranged time and no authorised person is available to proceed, we may treat the booking as a cancellation or a failed attendance. This does not affect any separate rights we may have to recover costs or storage-related expenses where permitted.

Customer Responsibilities

You must ensure that the premises, paths, stairs, and loading areas are reasonably accessible and that the items to be moved are ready for transport at the agreed time. Any item that is fragile should be properly packaged and marked, and any dismantled furniture should be stable and suitable for safe handling. You are responsible for securing permissions from landlords, building managers, parking authorities, or other relevant third parties if required for the service.

You must not ask us to move items that are illegal, stolen, counterfeit, contaminated, or unsafe to handle. This includes, without limitation, weapons, explosives, chemicals, asbestos, biohazards, and any waste that requires specialist licensing or treatment unless we have expressly agreed and are properly authorised to handle it. If prohibited or undeclared items are found among the load, we may refuse to transport them, remove them from the job, or end the service immediately without liability for any resulting delay or inconvenience.

You also warrant that you have the right to arrange transport of the goods and that, where relevant, you have obtained consent from the owner, occupier, or any other person with a legal interest in them. For commercial customers using a Hounslow man and van service, you confirm that the items are not subject to any legal hold, dispute, or restriction that would prevent lawful carriage.

Waste Regulations and Disposal

If the service includes disposal, clearance, or removal of unwanted materials, the customer must clearly identify the waste type in advance. We will only carry, transport, or dispose of waste in accordance with applicable UK waste legislation and licensing rules. General household waste, furniture, non-hazardous mixed waste, and similar items may be accepted only where lawful and within the scope of the booking. Controlled waste, trade waste, electricals, mattresses, and bulky items may be subject to separate handling, pricing, or documentation requirements.

We do not accept responsibility for misdescribed waste. If waste is presented on-site that differs from the description given at booking, we may refuse collection, amend the price, or require the customer to separate, sort, or remove the item before transport. You acknowledge that illegal dumping, fly-tipping, and the abandonment of waste in unauthorised locations are criminal offences. We will not participate in any activity that could result in unlawful disposal, and we reserve the right to refuse any instruction that appears inconsistent with lawful waste management.

Where waste transfer notes, receipts, or other records are required by law, we may provide them in the form reasonably necessary for the job. You agree to cooperate with any lawful request for information about the source, nature, or destination of waste. If you fail to disclose hazardous or regulated material and this causes loss, penalty, clean-up costs, or enforcement action, you will be responsible for those losses to the extent permitted by law.

Liability and Limitations

We will take reasonable care when handling and transporting your goods, but you acknowledge that moving items carries an inherent risk of minor scuffs, scratches, and incidental wear, particularly where goods are old, unstable, poorly packed, or already damaged. Unless caused by our negligence or wilful misconduct, we are not liable for pre-existing defects, hidden weaknesses, or damage resulting from inadequate packing, poor construction, or customer instructions.

Our liability for loss or damage caused by our proven negligence is limited to the lower of the repair cost, replacement value, or the value stated in any agreed written declaration, subject to any applicable insurance terms and exclusions. We are not liable for indirect or consequential loss, including loss of profit, loss of business, missed appointments, or emotional distress, except where such exclusion is prohibited by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

You are responsible for backing up data and removing personal information from devices before transport where relevant. We do not guarantee the contents, condition, or functionality of any item once it has been packed by you or any third party. For items of unusual value, sentimental importance, or delicate construction, you should make your own appropriate arrangements and tell us in advance if enhanced care is required. Any claim for damage must be made within a reasonable period after the service so that it can be investigated properly.

Insurance, Claims, and Property Left Behind

We may maintain public liability and, where appropriate, goods-in-transit cover, but the exact scope of insurance will depend on the circumstances of the booking and any exclusions that apply. Insurance does not override these Terms and Conditions and does not cover items packed inadequately, hidden defects, or items that are excluded by the policy. Upon request, general details of cover may be made available, but no statement in these terms should be read as an absolute promise of compensation.

If any item is left behind, discovered after departure, or omitted from the load due to a packing or access issue, we may agree to return it for an additional fee if practical. Uncollected goods may be held for a limited time at our discretion, subject to space, safety, and legal requirements. If you fail to collect or arrange redelivery within a reasonable period, we may dispose of or otherwise deal with the goods in accordance with applicable law and with reasonable notice where required.

Any claim raised by you should include details of the booking date, item description, the nature of the loss or damage, and supporting evidence where available. We may ask for photographs, receipts, or other information to assess the claim. Failure to cooperate or to notify us promptly may affect the outcome of any claim to the extent permitted by law.

General Terms and Governing Law

These terms form the entire agreement between you and us for the booked service and supersede any prior discussion, estimate, or informal statement unless expressly incorporated in writing. No person other than the parties to the booking has any rights under the Contracts (Rights of Third Parties) Act 1999 unless stated otherwise. If we choose not to enforce any part of these terms on one occasion, that does not mean we waive our right to enforce it later.

If a dispute arises, both parties should first try to resolve the matter in good faith. If resolution is not possible, the dispute shall be governed by and interpreted in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. For business customers, any claim must be brought in the appropriate court of England and Wales.

By using our man and van service, you confirm that you have read, understood, and accepted these Terms and Conditions. These terms are intended to protect both sides by making expectations clear in advance, ensuring that the service is delivered safely, lawfully, and with reasonable care. In the event of any inconsistency between a verbal statement and these written terms, the written terms will prevail unless we agree otherwise in a signed document.