Man and Van Hounslow Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Hounslow provides removal, man and van, delivery and related services to customers within the United Kingdom. By making a booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company or organisation that books and pays for the services.

Services means any removal, man and van, delivery, loading, unloading, packing, transportation, furniture moving or related services provided by us.

Vehicle means any van or other vehicle used by us to provide the services.

Goods means the items, belongings or property that you ask us to handle, transport or deliver.

We, us and our means Man and Van Hounslow as the service provider.

Scope of Services

We provide man and van and removal services for domestic and commercial customers. Our services may include loading and unloading, internal moving of items, transportation of goods, and light assembly or disassembly where agreed in advance. The exact scope of services for each booking will be confirmed at the time of booking, based on the information you provide.

We reserve the right to refuse to move any item that we reasonably consider unsafe, illegal, excessively heavy, inadequately packed, or which could cause damage to the vehicle, our staff, third parties or other goods.

Booking Process

You may request a quotation and make a booking by contacting us using our accepted communication channels. Quotations are given based on the information you provide regarding the size of the move, property access, number of items, distance, required manpower, timing and any special requirements.

It is your responsibility to provide complete and accurate information at the time of requesting a quotation and making a booking. If the information you provide is incomplete or incorrect, we may revise the price, adjust the services, or in serious cases decline to carry out the work. Any revision will be explained to you as soon as reasonably practicable.

A booking is only confirmed once we have accepted your request and you have accepted our quotation, including any requirement for a deposit. We may also issue written confirmation of the booking details. We reserve the right to decline a booking at our discretion.

You must ensure that there is suitable access for the vehicle at both collection and delivery addresses, including any parking permissions, permits or reservations required. Access issues must be disclosed at the time of booking. Failure to do so may result in additional charges, delays or cancellation of the service.

Pricing and Quotations

Prices may be given as an hourly rate, a fixed price, or a combination of both, depending on the type and scale of the move. Quotations are based on normal working conditions, standard access, and the information provided by you. Unless otherwise stated, quotations do not include insurance beyond the standard liability set out in these terms, parking fees, tolls, congestion or clean air charges, ferry charges, storage costs, or costs arising from delays outside our control.

If additional work is requested on the day of the move, or if the move materially differs from the information originally supplied, we reserve the right to adjust the price accordingly. Examples include extra items not originally mentioned, additional stops, difficult access, waiting time, or the need for extra staff or equipment.

Payments

Payment terms will be confirmed when you make a booking. We generally require payment either in advance, on arrival, or on completion of the service, depending on the nature of the move and our agreement with you. We may request a deposit to secure your booking. Deposits are usually non-refundable unless otherwise stated in these terms.

Payment must be made using the payment methods we accept from time to time, which may include cash, bank transfer or card payment. Where bank transfers are used, cleared funds must reach us by the agreed date and in any event before or at the time of the move unless we agree otherwise in writing.

All prices are expressed in pounds sterling and, where applicable, inclusive of any value added tax or similar sales tax that may apply. If any payment is overdue, we reserve the right to charge reasonable administration fees and, where applicable, interest in line with UK law.

Cancellations and Amendments

You may cancel or amend your booking by giving us notice in accordance with this section. All cancellation and amendment requests must be made using the same communication channels used for booking or as otherwise agreed with us.

If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs or expenses already incurred by us in preparing for your move.

If you cancel within 7 days but more than 48 hours before the scheduled service date, we may retain some or all of your deposit, or charge a cancellation fee up to a reasonable proportion of the quoted price to reflect our lost opportunity to rebook the slot.

If you cancel within 48 hours of the scheduled service date, on the day of the move, or fail to be present when we arrive, we reserve the right to charge up to 100 percent of the quoted price. This is to cover the costs of staff, vehicle allocation and lost work.

If you wish to change the date, time, or scope of the service, we will try to accommodate your request but cannot guarantee availability. Changes may result in a revised quotation and additional charges. If we cannot accommodate the requested change and you choose to cancel, the cancellation terms above will apply.

Customer Responsibilities

You are responsible for ensuring that all goods are properly packed and prepared for transport, unless we have agreed to provide packing services. Fragile or valuable items must be suitably protected, clearly labelled, and brought to our attention before loading.

You must ensure that all boxes and containers are securely closed and of adequate strength, that appliances are disconnected and drained where necessary, and that furniture is ready for moving. We are not responsible for dismantling or disconnecting items unless this has been explicitly agreed beforehand.

You must be present, or have a representative present, at the collection and delivery addresses throughout the service, to provide access, instructions and confirmation of completion. If no responsible person is present, we will act at our discretion but accept no liability for any loss due to lack of guidance.

You must secure any necessary parking permits or permissions and comply with local regulations. Any parking fines or penalties incurred as a direct result of your failure to provide suitable parking or information may be charged to you.

Our Responsibilities

We will provide the services with reasonable care and skill, using appropriate vehicles and staff for the size and nature of the move. We will make reasonable efforts to adhere to agreed times for arrival and completion but times are estimates only and may be affected by traffic, weather or other conditions beyond our control.

We will take reasonable care of your goods while they are in our custody and control. However, we do not accept responsibility for pre-existing damage, wear and tear, inherent defects or deterioration, or damage resulting from inadequate packing where we did not pack the goods.

We reserve the right to sub-contract all or part of the services to trusted third parties. Where we do so, these terms will still apply as between you and us, and we will remain responsible for the proper performance of the services.

Liability and Limitations

Our liability for loss of or damage to your goods while in our care is limited to reasonable and foreseeable loss directly arising from our negligence or breach of contract. We will not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, or loss of opportunity.

We will not be liable for loss or damage arising from the following causes: acts or omissions by you or any other person; defective or inadequate packing or preparation that was not carried out by us; the nature of the goods, including inherent defects, fragility or susceptibility to damage; changes in atmospheric conditions such as damp, mould or rust; or any event beyond our reasonable control, such as accidents caused by third parties, extreme weather, road closures or public disturbances.

Certain items are carried entirely at your own risk, including but not limited to cash, jewellery, watches, precious metals, valuable documents, collections, antiques, artwork, electronic data, and items of sentimental value. We strongly recommend that you carry such items personally and arrange your own insurance if appropriate.

If you wish to make a claim for loss or damage, you must notify us in writing as soon as reasonably possible and in any event within 7 days of completion of the service. You must provide details of the loss or damage and any supporting evidence we reasonably require. Failure to notify us within this period may affect our ability to investigate and may reduce or extinguish any potential liability.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.

Delays and Waiting Time

We will use reasonable efforts to arrive at the agreed time, but we cannot guarantee arrival or completion times. We are not liable for delays due to traffic, accidents, breakdowns, weather conditions, roadworks, or circumstances beyond our reasonable control.

If delays occur due to factors under your control, including but not limited to waiting for keys, lack of access, incomplete packing, or absence of a responsible person, we may charge waiting time at our standard hourly rate or as otherwise agreed.

Waste, Disposal and Regulations

We are not a licensed waste carrier unless this has been explicitly confirmed. We do not remove, transport or dispose of household waste, construction waste, hazardous materials or controlled waste except in compliance with applicable waste regulations.

You must not present for removal any goods that are illegal, hazardous or prohibited, including but not limited to: flammable liquids, explosives, gas cylinders, chemicals, paint, asbestos, medical or biological waste, or any items classified as hazardous under UK law. If such items are discovered, we may refuse to move them and may cancel the service, with any associated costs charged to you.

Where we agree to remove unwanted items such as furniture or appliances for disposal, you confirm that you have the right to dispose of them and that they do not constitute hazardous waste. We will dispose of such items using lawful and appropriate methods. Additional charges may apply for disposal, and these will be explained before the work is carried out where possible.

Insurance

We recommend that you maintain suitable contents or removal insurance to cover your goods during the move. Our liability is limited as set out in these terms and may not cover the full value of your goods. If you require additional protection, you should arrange your own insurance in advance of the service date.

Complaints

If you have any concerns or complaints about our services, you should raise them with us as soon as possible so that we have the opportunity to address them. We will investigate complaints fairly and promptly and will aim to reach a resolution that is reasonable in the circumstances.

Privacy and Data Protection

We will collect and use your personal information only for the purposes of managing your booking, providing our services, processing payments, and handling any queries or complaints. We will handle your data in accordance with applicable UK data protection laws and will not sell your personal information to third parties.

Termination

We may terminate or suspend the provision of services with immediate effect if you breach these terms in a serious way, including but not limited to failure to pay, abusive or unsafe behaviour towards our staff, or requests that would require us to act unlawfully or unsafely.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or the services provided.

Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. The version in force at the time of your booking will apply to that booking. You are encouraged to review the current terms before confirming each new booking.

Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with any written confirmation or quotation provided to you, constitute the entire agreement between you and Man and Van Hounslow in relation to the provision of the services and supersede any prior agreements, understandings or representations, whether written or oral.



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Hire The Best Man and Van Hounslow Services!

To ensure you get the best rates going for our man and van Hounslow services, pick up the phone today to talk to one of our customer service advisors. We work hard to offer extremely competitive prices in Hounslow; as well providing the finest services in the area. Our customer services team will guide you through the moving process and make the whole procedure easy for you and your family. So if you’re looking for the best rates for man with a van hire in TW4, give us a call today and get your free quote!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Hounslow Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 36 Dene Ave
Postal code: TW3 3AH
City: London
Country: United Kingdom

Latitude: 51.4707500 Longitude: -0.3756610
E-mail:
[email protected]

Web:
Description: For the most sought man and van services in Hounslow, TW3 contact us today and reserve a same-day service! Don’t delay, call today!
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